Terms & Conditions

Last updated: March 2026  ·  Nuru Clinic, 12 Station Road, Wokingham, RG40 2AB

These Terms and Conditions govern your use of the Nuru Clinic website (nuru.warkbook.com) and the services provided by Nuru Clinic, operated by Izolink Ltd. By booking a consultation or treatment, or by using our website, you agree to these Terms in full. Please read them carefully before proceeding.

1. About Us

Nuru Clinic is a medical aesthetic clinic registered and operating at 12 Station Road, Wokingham, RG40 2AB. We are registered with the Care Quality Commission (CQC) and all treatments are delivered by clinicians registered with the General Medical Council (GMC) or Nursing and Midwifery Council (NMC). Our medical director is Dr. Sarah Whitmore MBBS MRCGP.

2. Appointments and Bookings

2.1 Booking

Appointments can be booked online via our booking portal, by telephone, or by email. All bookings are subject to availability and confirmation by us. A booking is not confirmed until you receive written or electronic confirmation from us.

2.2 Consultation Fee

An initial consultation fee of £50 is payable at the time of booking. This fee is fully redeemable against the cost of your first treatment, provided the treatment takes place within 90 days of your consultation.

2.3 Cancellation and Rescheduling

• Cancellations made with more than 24 hours’ notice will receive a full refund of the consultation fee or may reschedule without charge.
• Cancellations made with less than 24 hours’ notice will forfeit the consultation fee.
• Failure to attend without notice (no-show) will result in forfeiture of the full consultation or treatment fee.
• We reserve the right to cancel or reschedule appointments in exceptional circumstances. We will provide as much notice as possible and offer an alternative appointment.

2.4 Lateness

If you arrive more than 15 minutes late for your appointment, we may need to reschedule your appointment and a cancellation fee may apply.

3. Treatments and Medical Eligibility

3.1 Medical Assessment

All treatments at Nuru Clinic are subject to a thorough medical consultation and assessment of suitability by our clinician. We reserve the right to decline or postpone any treatment if we determine, in our clinical judgement, that it would not be appropriate, safe, or in your best interests.

3.2 Age Requirement

All patients must be aged 18 or over. We will request proof of age if there is any doubt. We do not treat minors under any circumstances.

3.3 Informed Consent

Prior to any treatment, you will be required to complete a medical history form and provide written informed consent. Consent may be withdrawn at any time before the treatment begins. Once a treatment has commenced, withdrawal is not always possible and the associated clinical risks must be understood.

3.4 Medical Contraindications

It is your responsibility to disclose all relevant medical history, medications, supplements and allergies. Failure to do so may affect the outcome of treatment and could result in adverse reactions for which Nuru Clinic cannot be held liable.

4. Pricing and Payment

All prices are as listed on our price list page at the time of booking. Prices include VAT where applicable. Full payment is required at the time of treatment. We accept all major credit and debit cards. Treatment fees are non-refundable once a procedure has been performed, except in the specific circumstances described in Section 5.

5. Results, Complaints and Aftercare

5.1 Results

Aesthetic treatments are not an exact science, and results may vary between individuals. We cannot guarantee specific outcomes. We will always discuss realistic expectations with you during your consultation.

5.2 Aftercare

Following treatment, you will receive written aftercare instructions. It is essential that you follow these instructions. We cannot accept liability for complications arising from failure to follow aftercare advice.

5.3 Complaints

If you are dissatisfied with any aspect of your care, please contact us in the first instance at hello@nuruclinic.co.uk. We aim to respond to all complaints within 5 working days. We take all clinical concerns extremely seriously and will investigate them thoroughly.

If you remain dissatisfied, you may refer your complaint to our professional indemnity insurers or the relevant regulatory body (CQC, GMC, or NMC).

6. Website Use

The content on this website is provided for general information purposes only and does not constitute medical advice. Always consult a qualified medical professional before making any decisions about aesthetic treatments. We endeavour to keep all information up to date but make no warranties regarding the completeness or accuracy of any content.

7. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Izolink Ltd / Nuru Clinic and is protected by UK copyright law. You may not reproduce, distribute or use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Nuru Clinic’s liability for any claim arising from the use of our services or website shall be limited to the amount paid by you for the specific treatment or service to which the claim relates. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms at any time. The current version will always be available on this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

11. Contact

Nuru Clinic
12 Station Road, Wokingham, RG40 2AB
Email: hello@nuruclinic.co.uk
Telephone: 01189 000 000